Queue Bahavior and Queue Discipline

Queue behavior:

how customers react to the situation of the queue.

balk:

Customers leave when they see the queue is too long.

renege:

Customers leave after being in the queue when they see the queue is moving too slowly.

jockey:

Customers move from one queue to another if they think they have chosen a slow line.

Queue discipline:

how customers are served in the queue.

FIFO:

first-in-first-out

LIFO:

last-in-first-out

SIRO:

service in random order

SPT:

shortest processing time first

PR:

service according to priority

RR:

round robin